UK Returns 

You may return your purchase (or part of it) for an exchange or refund within 14 days of receiving it by sending the item(s) back to us at the address provided on the returns form, please contact us to request a returns form.

You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly dispatched item. You can return an item to us, via the method of your choice.

Please repack your item with care using all the original packaging. As the goods are your responsibility until they reach our us. Please ensure you package your return to prevent any damage to the items or boxes. 

If an undamaged item is returned to us outside of the 14 day time frame, a credit note (valid for 1 year) will be issued, at the discretion of Roche Collective.

We will inspect the returned item and will notify you of your refund or replacement via email. We try to process returns as soon as possible once they have reached us. However, returns can take up to 21 days to be processed, especially during busy periods. We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If it’s not possible we will contact you via phone or email. 

Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged. This also applies if an item has not been packaged properly and has been damaged in transit back to us. 

If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be held responsible and we will not be able to issue a replacement or a refund.

International Returns

Customers returning orders from outside of the UK will be responsible for all costs associated with returning their order. We recommend that overseas customers send their returns via a registered trackable service. We can't be held responsible for items that fail to reach us.

Damaged / Faulty Goods

Please ensure that you check all items on receipt, as faulty or damaged items must be reported within 5 working days of receiving the parcel, or within 30 days should the fault develop after receipt.

You will need to send us a picture of the damaged / faulty item prior to any refund or replacement being issued. If you cannot send us pictures of the damage / fault, you will need to return the item to us, at your own expense. We will then inspect the item and if our inspection confirms the damage / fault, we will refund your return cost (please note we will only refund the collection cost we would charge) and issue a replacement (if in-stock) or a refund as appropriate.

Once we have received pictures of the damage / fault and / or carried out our inspection, and the item is deemed to have a manufacturing defect or is not fit for purpose, we will offer you a replacement, a repair or a refund.

Please note, under the Sales of Goods Act 1979, any manufacturing fault occurring within 6 months of receiving your product, we will offer a replacement or a refund.

We cannot be held responsible for items that are damaged for something that was the result of normal wear and tear. Please make sure to read all care guidelines on the “Care Instructions” section on a product page and any disclaimer on product variation due to their organic nature.


If an item is not cared for as per our guidelines and recommendations, and the product has been damaged because of this, we cannot be held responsible and we will not be able to issue a replacement or a refund.